Other Number Features

Additional features & benefits available

Telmetrics is pleased to offer a number of additional call features that will enhance any call measurement program.

Caller Segmentation - New!

Caller Segmentation plays a message to callers asking them to indicate the source or purpose of their call from a menu of options, such as "Press 1 for Sales, Press 2 for Service". Calls are then routed and reported based on callers' key press responses. This feature enables business owners and marketers to gain valuable insights into the basis of calls placed to their ads, such as: types of caller inquiries; which brand or media drives higher response rates; or the geographic reach of their ads.

Ad Alert

Ad Alert plays an audible tone to the person who answers the phone at your place of business. This provides a more enjoyable customer experience as the person answering the phone already knows which ad the person is calling about. Another advantage for Ad Alert is that franchise owners can know how many calls they are getting at their location from a National Office group ad or marketing campaign.

Telemarketer Call Block

Did you know that up to 15% of calls made to your published number may be non-sales calls? Telmetrics has developed an innovative technology solution that identifies suspected telemarkers calls. This patent-pending technology feature ensures that every call that comes through on your business line is a real call – generated from customer responses to your advertising. This is a standard feature on every Telmetrics number.

Call Record

Call Record enables businesses to better manage their quality assurance and training for customer service, while complying fully with privacy legislation. Uses for the Call Record feature include analyzing the sales conversion ratios for your location, sales training, verifying quality of leads, and much more.

Call Challenge

Customers have the option of activating our Call Challenge feature if they start receiving misdialed numbers. This handy feature allows you to play a confirmation message to the caller that repeats the advertisers' company name and asks the caller to "Press One" to be connected.

Number Rescue

Most marketers have experienced the inconvenience of having published numbers misprinted on an ad or direct mail campaign. Now you don’t have to lose any more business with Number Rescue. Our software stops calls ringing through on the wrong number and redirects them back to your business.

No sales are lost, leads go to the appropriate advertiser and you don't have to wait until the next ad or directory is published to recover business.

Call Forwarding

Another advantage to using Telmetrics’ Call Measurement Services is the ability to have valuable leads forwarded to alternate numbers such as pagers and cell phones. And these calls will be tracked the same even when your business is closed. As every lead is a possible sale, you don't want to miss out on these important calls. You never have to miss a lead again.

The Call Forward feature is also useful for redirecting calls for either future or closed store locations.

Intelligent Call Routing

Telmetrics provides a number of different routing solutions for our clients to meet their various business needs. Some of the solutions we offer include Menu-based routing, Chronological Routing, Geographical Routing, and Complex Routing support.

Customer Mailing Labels

Customer mailing labels are easy to create instantly using the the Mailing Label feature. Customers can select any standard Avery Label to produce labels from their customer lists. This direct mail campaign list is the highest quality list you can have, as these prospects have previously called you to inquire about your products & services as a result of your advertising. Let us help you build targeted mailing lists to improve on customer retention and satisfaction, and create lasting customer relationships through thank-you cards, and special incentive mailings.