Call Record provides visibility into what’s driving consumer calls and how they’re being handled by an advertiser or business location. This feature offers complete audio files of the calls received in response to your advertisements, allowing you to:
- Manage and measure the quality of customer service being delivered
- Assess the quality of incoming leads
- Analyze sales conversion ratios
- Train customer service and sales staff
Telmetrics customers can manage the Call Record function and listen to, save and distribute voice files via our secure online customer portal, Perspectica®, or the Telmetrics-Connect open API.
